Shipping policy

Shipping Policy

Thank you for shopping with us. Below are the details of our shipping process to ensure a smooth and transparent experience.

Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays). Once your order is confirmed, you will receive an email notification with your order details.

Shipping Time

Estimated delivery times:

• Domestic Orders: 3–7 business days

• International Orders: 7–14 business days

Please note that delivery times may vary depending on your location and external factors such as carrier delays or customs processing.

Shipping Rates

Shipping charges are calculated at checkout based on your location and order size. Occasionally, we may offer free shipping promotions, which will be clearly displayed on the website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this to track your package in real time.

Delays & Issues

While we strive to deliver your order on time, delays may occur due to unforeseen circumstances such as weather conditions or logistics issues. We appreciate your patience and understanding.

Incorrect Address

Please ensure that your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding your order or shipping, feel free to reach out to our support team at:

Email: support@woodywax.com
Response Time: Within 24–48 hours

Thank you for choosing Woody Wax. We appreciate your trust in our products.